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Audit Interviewing Techniques

Target Audience

Auditors who are not native speakers of English but need to conduct their audits in English.

Learning Target

You will enhance your understanding of why it is important for auditors to master the interviewing process. You will be introduced to a systematic approach for conducting interviews and methods for organising and planning interviews.The seminar will also provide tips on how to interview auditees effectively and opportunities to try out the interview techniques under discussion.

Contents

  • Basic and advanced interviewing skills
    • The different types of interviews
    • The structure of an interview
    • The types of questions (closed, open, mixed)
    • Case studies and simulation exercises
    • Filming participant simulations and feedback
    • Interview preparation

  • Basic and advanced negotiation skills
    • Dealing with auditee behaviour
    • Dealing with conflict situations
    • Giving presentations during kick-off and closing meetings
    • Dealing with auditee questions, criticism and feedback
    • Outcomes and action plans in interviews and closing meetings


Methodology

Interactive lecture, discussion, individual and group exercises, case studies
 

Duration

2 Days

Customised Programmes

Everything we offer in our range of open seminars can be packaged and delivered as tailormade in-house training programmes for companies and organisations. We will be happy to advise you and create an individual offer on request.

Events

Price advantage of 10% from the 2nd participant per company and seminar date.

Functional Questions

Organisational Questions