- History of Financial Inclusion & Microfinance (FIM)
- Principles of FIM
- Target groups of FIM
- Suppliers of FIM services
- Different delivery models used in FIM
- Role of regulation and supervision
Unit 2 – Financial Products and Services
- Micro-credit; micro-savings
- Micro-insurance
- SME finance
- Digital finance
Unit 3 – Management of financial institutions
- Governance
- Risk management;
- Profitability management
- Social performance management
- Human resources management
- Marketing
Unit 4 – Financial and Social Performance
- Methods used to measure financial and social performance
- Management practices to improve financial and social performance
- Institutional and credit ratings